Privacy Policy

Information We Collect

When you request a quote, purchase a policy, or interact with our services, we may collect the following types of information:

• Personal identification information such as your name, address, date of birth, and contact details
• Vehicle information including make, model, VIN, registration details, and usage patterns
• Driver's license number and driving history
• Payment and billing information necessary to process transactions
• Policy details, coverage preferences, and claim history
• Communication records including emails, phone calls, and chat messages with our team
• Website usage data such as IP address, browser type, and pages visited

How We Use Your Information

We use the information we collect for the following purposes:

• Providing accurate quotes and determining your eligibility for coverage
• Issuing and managing your auto insurance policy
• Processing premium payments and handling billing inquiries
• Managing claims and providing customer support
• Communicating policy updates, renewal reminders, and important notices
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring the security of our systems

How We Share Your Information

We only share your personal information in the following limited circumstances:

• With insurance underwriters and reinsurers who help provide your coverage
• With service providers who assist us in processing payments, managing claims, or maintaining our systems
• With repair shops, medical providers, or other parties involved in processing your claim
• When required by law, court order, or government regulation
• To protect our legal rights or defend against legal claims
• In connection with a business sale, merger, or acquisition, subject to confidentiality agreements

All third parties we work with are required to maintain the confidentiality and security of your information and use it only for the specific purposes we authorize.

Your Data Protection Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your information, subject to legal and contractual obligations
• Opt-Out: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link
• Data Portability: You can request your information in a structured, commonly used format
• Restriction: You can request that we limit how we use your information in certain circumstances

To exercise any of these rights, please contact us using the information provided at the end of this policy.

How We Protect Your Information

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure access controls and authentication procedures for our systems
• Regular security assessments and vulnerability testing
• Employee training on data privacy and security best practices
• Restricted access to personal information on a need-to-know basis
• Secure disposal of information when it is no longer needed

While we strive to protect your personal information, no method of transmission or storage is completely secure. We encourage you to take steps to protect your own information, such as using strong passwords and keeping your account credentials confidential.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze how our site is used. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors navigate our website
• Deliver relevant content and improve site performance
• Detect and prevent fraud or security issues

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of information:

• Active policy information is retained for the duration of your coverage
• Claim records are retained for the period required by law and regulatory authorities
• Marketing communications preferences are retained until you opt out or withdraw consent
• Financial records are kept in accordance with tax and accounting regulations

Once information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Hauptly Insurance. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes that affect how we use your personal information, we will notify you by email or through a notice on our website before the changes take effect.

State-Specific Privacy Rights

Depending on where you live, you may have additional privacy rights under state law. We comply with all applicable state privacy regulations and will honor your rights as required by law. If you have questions about your state-specific rights, please contact us.